SkyCraft Creations Delivery Policy

Thank you for choosing SkyCraft Creations for your shopping needs. This Delivery Policy outlines our shipping procedures, including delivery methods, timeframes, and costs.

Delivery Methods

a. Royal Mail 1st Class: We primarily use Royal Mail 1st Class delivery service for shipping orders. This service aims to deliver your package within 1-2 business days within the UK. Please note that delivery times may vary depending on your location and other factors beyond our control.

b. DPD (Optional): For customers who require faster or more reliable delivery, we offer DPD delivery service at an additional cost. DPD provides tracked and signed delivery options with estimated delivery times and enhanced package tracking features.

Order Processing Time

a. Processing Time: Orders are typically processed and dispatched within 1-2 business days after payment confirmation. However, during peak periods or promotional events, processing times may be slightly longer.

Shipping Costs

a. Royal Mail 1st Class: Standard shipping via Royal Mail 1st Class is offered at a flat rate. The exact shipping cost will be calculated and displayed during the checkout process based on the weight and dimensions of your order.

b. DPD: DPD delivery service is available at an additional cost, which will be clearly indicated during the checkout process. The shipping cost for DPD may vary depending on the delivery speed and destination.

Tracking and Delivery Confirmation

a. Royal Mail: For orders shipped via Royal Mail 1st Class, basic tracking information may be provided, allowing you to monitor the progress of your delivery online. However, please note that Royal Mail tracking may not be as detailed as other courier services.

b. DPD: Customers who opt for DPD delivery will receive a tracking number via email once the order has been dispatched. This tracking number can be used to monitor the delivery status and expected delivery time window.

Delivery Issues and Support

a. Missing or Delayed Deliveries: In the event of a missing or delayed delivery, please contact our Customer Support team at contact@dsmmediascotland.co.uk for assistance. We will work with the respective delivery service provider to resolve the issue and ensure the timely delivery of your order.

b. Damaged or Defective Items: If you receive a damaged or defective item, please notify us immediately, and we will arrange for a replacement or refund as appropriate.

International Shipping

At this time, we only offer shipping within the United Kingdom. We do not currently ship internationally. We apologize for any inconvenience this may cause.

Policy Updates

We reserve the right to update or revise this Delivery Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns regarding our delivery policy, please don't hesitate to contact us at contact@dsmmediascotland.co.uk.

This Delivery Policy was last updated on 02/01/2025.