SkyCraft Creations Returns Policy

At SkyCraft Creations, we strive to ensure your satisfaction with every purchase. This Returns Policy outlines the procedures and guidelines for returning products purchased from our store.

General Returns

a. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

b. Timeframe: Returns must be initiated within 14 days from the date of purchase. Beyond this timeframe, we may not be able to process your return.

c. Proof of Purchase: A proof of purchase, such as a receipt or order confirmation, is required for all returns.

Return Process

a. Contact Us: To initiate a return, please contact our Customer Service team at contact@dsmmediascotland.com with your order details and reason for return.

b. Return Authorization: Once your return request is approved, you will receive instructions on how to return the item, including the return address and any necessary forms.

c. Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

d. Inspection: Returned items will be inspected upon receipt. If the item meets the return eligibility criteria, a refund or exchange will be processed.

Exceptions

a. Personalized Products: We do not accept returns on personalized or custom-made products unless they are defective or damaged upon arrival. Personalized products are made specifically to your specifications and cannot be resold.

b. Intimate or Hygienic Products: For hygiene reasons, certain products such as underwear, swimwear, and earrings may not be eligible for return unless they are unopened and unused with the original tags intact.

Refunds

a. Refund Method: Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.

b. Processing Time: Please allow [number] business days for the refund to be processed and reflected in your account, depending on your financial institution.

Exchanges

a. Product Exchanges: If you wish to exchange an item for a different size, color, or style, please indicate your preference when initiating the return. Exchanges are subject to product availability.

Damaged or Defective Products

a. Reporting: If you receive a damaged or defective product, please notify us within [number] days of receipt with photographic evidence. We will arrange for a replacement or refund as appropriate.